Returns & Refunds
We want you to be completely satisfied with your Semilac purchase; therefore, we offer a 30-day return window for products that are unopened and in their original packaging. Please note that for hygiene reasons, used or opened cosmetic products cannot be returned.
Initiate Your Return
Log into your account or use our guest portal to download and fill out the official Return Form with your order details.
Pack Securely
Place the unused items in their original boxes and ensure they are securely packed to prevent damage during transit.
Ship the Package
Affix the provided return label to your parcel and drop it off at your nearest authorized courier point.
Receive Your Refund
Once our quality control team inspects the items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing